Sorry for your wait ?!

The establishments which we buy our prepared food from such as Pubs, Cafe's and Mc Donalds have always been care full to be as polite as possible to us to retain our custom, but what happens when there are no more nicety's to pour upon us ? Well they tell us they are sorry for our wait ! If there was a wait then I wouldn't mind. Its now a standard phrase they trot out to make us feel in debt for their effort and service. Stop telling me your sorry, its bunkum !!!