Yesterday I put down a £ 200 refundable " retainer " on a car at my Ford dealer. The sales man said I could redeem it later if I changed my mind. Next day after a 2nd test drive I did change my mind, Suddenly he was calling this fee a " deposit " and not refundable. He then set about on a hard sell and various physcological guilt trips to try and push the sale through. Eventually I lost my cool and started to raise my voice in the reception ( funny how that always gets things moving ) The head manager came out and I got my refund.
This is just the kind of low trick you would expect from a high pressure sales man. " Ive done my part, Ive let you drive the car twice, now you need to do your part " What ever happened to test drives and browsing ? Just because you test drive a car more than once does not make you morally obliged to buy it. What a low and sleazy and nasty trick to pull on a potential customer. When I mentioned I would be looking at other cars or makes of cars he said he would " hold on to the £200 for me " I said you must joking In no uncertain terms . What an ass hole.Anyway I got my refund and ive learnt an important lesson - Never ever let anyone take money from you and use this a pressure tactic. Refundable or not ! Lesson learnt.
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